Which airline should fly on your next great trip? A new report from an important consumer analysis company sacrifices some Angswers.
Jetblue, Delta Air Lines and Southwest Airlines were the winners in the annual classification of JD Power of the main airlines of North America.
The survey surveyed customers during the past year about their experiences in each of the key cabins, from the first and executive class to the economy and the premium coach. And there were some surprises in 2025.
After finishing as a runner -up a year ago, Jetblue dethroned Delta’s air lines as the best finalist in the front cabin, driven by their Lieve mint offers that the carrier flies on transatlantic and selected national routes
However, Delta maintained her place in the premium economy survey. And Southwest Airlines was again the best finalist in the main cabin, since it concluded another year with the lowest restrictions and rates for coaches passengers, thinking that it is worth seeing how the carriers of transporters based in Dallas and the assigned seat policy enter into force.
This is how North America airlines went to the new JD Power classifications.
Business/first class
- Jetblue (738 score)
- Delta (724)
- Alaska Airlines (709)
- United Airlines (690)
- Air Canada (686)
- American Airlines (684)
Average score: 700
This year’s results saw Jetblue Leapfrog Delta, which means that the two carriers have changed places in the JD Power classification among the clients so that they flew in premium accommodations about last year. Jetblue’s MINT product is certainly one of the best sacrificed by an American airline, and particularly notable for its food and drinking offers in flight.
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We must point out that Jetblue also plans to reinforce its premium offers during the next year with a new lounge product, which will debut by the end of the year at the John F. Kennedy International Airport in New York (JFK), followed by another). Mint Flyers can access these new advanced positions.
Jetblue also has a new first -class national cabin in process for its aircraft that currently do not sacrifice the mint.
Premium economy
This is how the classifications of the premium economy shook this year:
- Delta (717 score)
- Jetblue (699)
- Alaska (691)
- United (652)
- American (650)
- Air Canada (616)
- Westjet (614)
This was the third consecutive year, Delta won the Premium Economy category, no doubt, for its long -distance premium select cabin.
It may notice that there is a series of the airline list that do not have internationally faith -style premium economy sections (including Jetblue, which achieved serious profits in this year’s classifications).
It seems that JD Power also included extreme accommodations for this ranking, which means carriers of even more Jetblue products (now marked “even more”) that have a true premium reclining product in long -distance airplanes, such as American and United.
Economy/Basic Economy
And finally, the ranking of coaches:
- Southwest (694 score)
- Jetblue (663)
- Delta (662)
- Alaska (645)
- Allegiant Air (636)
- United (603)
- American (597)
- Air Canada (561)
- Westjet (537)
- Spirit Airlines (526)
- Frontier Airlines (520)
It would be negligent to point out that the end of Southwest in the first place for economic classifications occurred before the new carrier of the carrier’s reviewed bags entered into force. That is planned for May 28, along with a handful of other changes such as the lowest rapid gain rates for lower level rates and expired flight loans.
That said, the carrier will soon debut a new extravagage section for members of the state of Elite A-LIST and certain cardholers.
Frontier again ended in the last place, just when that carrier renewed some of his products offers with the hope of winning more customers.
Methodology
To compile its classifications, JD Power surveyed more than 10,000 clients between March 2024 and March 2025. To be eligible for the survey, Customs had to have flown in an important American carrier within the previous month.
JD Power surveyed customers about seven factors: airline personnel, digital tools, travel ease, confidence level, experience on board, experience prior to light and value for the price paid.
The firm pointed out that the general satisfaction of the client obtained profits compared to the previous year, but the groups observed on demand could be large for the airline industry next year.
“Airlines will probably have a more difficult year this year, economically, but the key to their longest success will be how good the winds against economics without compromising the customer experience,” said Michael Taylor“ The senior managing director of travel, hospitality, retail sale and customer service of JD Power, in a statement.
Looking to the future
Meanwhile, they are attentive to the report of the best TPG airlines at the end of this spring, when we publish our annual classifications based on data from the main US operators. Delta ended in the first place last year.
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